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This Distance Sales Agreement (“Agreement”) regulates the terms of purchase and delivery of products through the website https://www.emotionalanya.com (“Website”) between the buyer (“Buyer”) and Emotion Alanya (“Seller”).

1. Subject of the Agreement

The subject of this Agreement is the sale and delivery of products ordered by the Buyer through the Seller’s Website, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).

2. Parties

Seller:
Emotion Alanya
Address: Oba, Yiğitler Sk. No:13 D:1B, 07460 Alanya/Antalya
Phone: +90 554 18 18 267
Email: emotionalanya@gmail.com
Website: https://www.emotionalanya.com

Buyer:
An individual who places an order on the Website, providing their information in the order form.

3. Products and Services

  • The type, quantity, price (including VAT), delivery fee, and total amount are specified in the order confirmed by the Buyer.

  • The Seller reserves the right to update the product range, prices, and delivery conditions on the Website.

4. Payment

  • Payment is made by the Buyer using one of the methods available on the Website (credit card, online payment, etc.).

  • Orders are processed only after payment confirmation.

  • The Seller does not store card data; all transactions are processed securely through third-party payment systems.

5. Delivery

  • Delivery is made to the address provided by the Buyer.

  • Delivery times are specified on the order page and may vary depending on the product and location.

  • In case of force majeure (traffic, natural disasters, etc.), delivery times may be extended.

6. Right of Withdrawal

  • Due to the perishable nature of flowers, the right of withdrawal does not apply once the product has been prepared or shipped.

  • If the product is not delivered, delivered damaged, or does not match the order, the Buyer has the right to request a replacement or refund.

7. Cancellation and Refund

  • The Buyer can cancel the order before it is prepared.

  • After preparation or shipment, cancellation is not possible.

  • Refunds are processed according to the Buyer’s payment method.

8. Seller’s Responsibilities

  • To deliver the ordered products in proper condition, complete, and on time.

  • To protect the Buyer’s personal data according to the law.

9. Buyer’s Responsibilities

  • To provide accurate delivery information.

  • To ensure availability at the delivery address at the agreed time.

10. Personal Data

  • The Seller uses the Buyer’s data solely for order processing and delivery.

  • Data is protected in accordance with Turkish personal data regulations.

11. Governing Law and Disputes

This Agreement is governed by Turkish law. All disputes shall be resolved by the Consumer Arbitration Committees and Consumer Courts at the location of the Buyer or Seller.

12. Contact Information

For questions regarding orders, delivery, and returns, the Buyer may contact the Seller:

Emotion Alanya
Address: Oba, Yiğitler Sk. No:13 D:1B, 07460 Alanya/Antalya
Phone: +90 554 18 18 267
Email: emotionalanya@gmail.com
Website: https://www.emotionalanya.com

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